Rounding Up 2024’s Biggest Tech Fails: What Went Wrong This Year?

In the fast-paced world of innovation, every breakthrough carries the risk of missteps, miscalculations, or under-delivering promises. The biggest tech story of 2024 — the CrowdStrike outage that affected businesses and consumers... Read more »

DHCP: When to Use it (And When Not to)

The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like subnet masks and default gateway information. This process allows devices to communicate... Read more »

Ubuntu Server: A Cheat Sheet

Ubuntu Server is a free, open-source platform that does more than you might think. With its ability to serve as an internal company server or to scale all the way up and... Read more »

5 Steps In Every Successful Contact Center Migration Plan

Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services. This shift allows companies to offer secure communication for remote teams with... Read more »

Apple Intelligence Cheat Sheet: A Complete Guide for 2024

Apple has played the long game with its generative AI features, opting not to rush into adding AI copilots to devices like rival Microsoft has done. Instead, Apple’s upcoming generative AI features... Read more »

Is a Virtual Contact Center Viable for Busy Companies?

Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any internet-connected device. They combine advanced call handling, routing, analytics, agent management, and queueing into one user-friendly platform. All while enabling... Read more »

Does Cloud IVR Integrate as Quickly as It Deploys?

Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment and scalability advantages, making it an attractive option for businesses of all sizes. Cloud IVRs also offer a broader range of integration... Read more »

Free Business Email: 7 Legit Ways to Get Free Addresses

All businesses need branded email addresses, and small businesses and startups often need it to be as cheap as possible. To help, we rounded up the best legitimate ways to get a... Read more »

Microsoft Inspire 2023: Keynote Highlights and Top News

Microsoft Chairman and CEO Satya Nadella presents at the Inspire conference keynote on July 18, 2023. Image: TechRepublic Microsoft presented new partner opportunities and generative AI innovations at the keynote for its... Read more »

How to Use Custom Building Blocks & Variables in Google Docs

Illustration: Andy Wolber/TechRepublic Custom building blocks and variables give many Google Workspace customers new ways to quickly reuse content and ensure content consistency, respectively. As of June 2023, custom building blocks and... Read more »