In the fast-paced world of innovation, every breakthrough carries the risk of missteps, miscalculations, or under-delivering promises. The biggest tech story of 2024 — the CrowdStrike outage that affected businesses and consumers... Read more »
The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like subnet masks and default gateway information. This process allows devices to communicate... Read more »
Ubuntu Server is a free, open-source platform that does more than you might think. With its ability to serve as an internal company server or to scale all the way up and... Read more »
Contact center migration is the process of moving from on-site infrastructure to a cloud-based system, including software, data, and services. This shift allows companies to offer secure communication for remote teams with... Read more »
Apple has played the long game with its generative AI features, opting not to rush into adding AI copilots to devices like rival Microsoft has done. Instead, Apple’s upcoming generative AI features... Read more »
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any internet-connected device. They combine advanced call handling, routing, analytics, agent management, and queueing into one user-friendly platform. All while enabling... Read more »
Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment and scalability advantages, making it an attractive option for businesses of all sizes. Cloud IVRs also offer a broader range of integration... Read more »
All businesses need branded email addresses, and small businesses and startups often need it to be as cheap as possible. To help, we rounded up the best legitimate ways to get a... Read more »

Microsoft Chairman and CEO Satya Nadella presents at the Inspire conference keynote on July 18, 2023. Image: TechRepublic Microsoft presented new partner opportunities and generative AI innovations at the keynote for its... Read more »

Illustration: Andy Wolber/TechRepublic Custom building blocks and variables give many Google Workspace customers new ways to quickly reuse content and ensure content consistency, respectively. As of June 2023, custom building blocks and... Read more »