Microsoft drives down absenteeism by 12% and boosts productivity
Microsoft sought to fuel employee engagement in its contact centers through advanced gamification while combining learning and performance data into one platform. It believed this mix would be perfect for making agents feel there was more to their jobs than just answering calls. They turned to Centrical for its employee success platform.
Today, Microsoft rewards agents intrinsically and gives them personalized goals. At the same time, microlearning activities, triggered based on product updates or performance support needs, keeps agents proficient and efficient in their work.
Learn how Microsoft achieved the following results:
10% productivity increase
12% cut in agent absenteeism
89% of agents acknowledge acquiring new information they can apply in their work
Get insight into how Centrical helped Microsoft achieve these results and more. Download the case study.
Please fill out the form to download
By checking this box, I agree that CloudNewsHub can share my data with Centrical and SAP Americas, so that Centrical and SAP can contact me by email or phone and provide more information about this content, in accordance with Centrical'sPrivacy Policy and SAP’s Privacy Policy.
By clicking the "download now" link below you confirm your agreement to CloudNewsHub’s privacy practices and user terms and conditions, and become a CloudNewsHub Readership Member.
