Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment and scalability advantages, making it an attractive option for businesses of all sizes. Cloud IVRs also offer a broader range of integration... Read more »
Image: Monkey Business/Adobe Stock Microsoft has slowly been expanding the business capabilities of its Azure platform, adding services and application programming interfaces that can be used to provide a set of message-driven... Read more »
At last week’s CloudWorld conference, Oracle announced collaborations with NVIDIA, J.P. Morgan and FedEx. See their automation products that span industries. Image: Sundry Photography/Adobe Stock Oracle’s CloudWorld conference, held last week, featured... Read more »
The firm’s FutureScape report for 2023 cites continued skills shortages, more tech supply chain woes, and a need for trust in automation among its list of top 10 IT predictions. Image: ZinetroN/Adobe... Read more »
Image: Who is Danny/Adobe Stock As cloud computing gains popularity, software service vendors have been snatching up the opportunity to win business by providing new and improved technological solutions. Efforts to manage... Read more »